Privacy Policy

What we collect

When you sign in with Google we receive your name, email address and profile picture from Google; when you sign in with an email code we only receive your email address. When you create a video we store the photo you upload and the video we generate. Payment details are handled by our payment partner; RenderAlpha never sees your card number.

How we use it

Your photo is used only to render the video you request. We use your email to operate your account, send receipts and service notices (such as when your video is ready or a report you filed is resolved) and answer support requests. We do not send marketing email. We do not sell personal data and do not use your photos to train models.

Storage and retention

Files are stored with our infrastructure provider in encrypted form. Uploaded photos are deleted automatically 1 days after upload and generated videos are kept for 7 days after they finish, unless you delete them or your account sooner. Order and payment records are kept as required for tax and accounting. When you delete your account we keep only a one-way hash of your email address, so the same email cannot claim the sign-up bonus twice.

Safety checks

Before a photo is used it may be checked by an automated content-safety classifier. The check runs only to enforce our rules, and its result is not used for anything else. Public forms are protected by a bot-detection service that may process your IP address and browser signals.

Cookies and analytics

The site uses a few cookies and similar browser storage that it needs to work, such as your sign-in session and your light or dark theme preference.

We also set a first-party cookie (vt_attr, kept for 90 days) that records how you first and most recently reached us, such as a referring website or campaign link. We use it only to see which channels lead to sign-ups and purchases, and we do not share it with advertising networks.

If you open a friend’s invite link, we set a cookie (vt_ref, kept for up to 30 days and removed once you sign up) so the invite can be credited. To prevent abuse of invite rewards, we store a salted hash of your IP address with the invite, not the address itself. Neither of you can see the other’s account details.

We use Google Tag Manager, which loads on every page and runs the measurement tags we configure in it. Those tags may set cookies and let Google process your IP address and device information. Tag Manager is not gated by the cookie banner, so if you do not want it, block it in your browser or with a content blocker.

Service providers

We rely on a small number of processors: cloud hosting, storage and email delivery, fal.ai, which runs the Bria Video Background Removal v3 and BiRefNet v2 models on your upload only for your request, a payment provider acting as merchant of record, and the analytics services described above.

Your rights

You can download or delete your videos at any time. In Settings you can export a copy of your data as JSON or delete your account. For any other privacy request, email support@renderalpha.com.