Terms of Service

Using the service

RenderAlpha removes the background from videos and GIFs you upload and exports them with transparency. You must be at least 18 years old, or the age of majority where you live, to use it.

Acceptable use

Only upload footage you own or have permission to use. You must not upload, process or share any of the following:

Sexual or NSFW content, including nudity and sexually explicit material.

Violent or gory content, including graphic injury.

Hate speech: content that attacks or demeans people because of their race, ethnicity, religion, gender, sexual orientation, disability or similar characteristics.

Any sexual or otherwise unsafe content involving minors (CSAM). We remove it, close the account and may report it to the authorities.

Deepfakes, or content that impersonates a real person or is meant to deceive others about who they are or what they said.

Content that infringes copyright, trademarks or other rights of others.

Anyone can report content through our report page. We review every report and remove content that breaks these terms or someone’s rights within 48 hours. Removed files are blocked from being uploaded again.

If you break these rules we may delete your content and close your account. Credits already used are not refunded.

Processed videos

You may use the files you create for any lawful purpose, as long as you have the rights to the footage you upload. Background removal can make mistakes around hair, motion blur and fine edges; review a file before you publish it.

Credits and payments

Credit packs are one-time purchases. Credits have no cash value, and credits from packs do not expire while the service is operating. Payments are processed by our merchant-of-record partner, whose terms also apply.

Subscriptions renew automatically at the end of each billing period (monthly or yearly) at the price you subscribed at, until you cancel. You can cancel at any time under Billing in your account; cancellation takes effect at the end of the current period and you keep your plan until then. Subscription credits are added once a month (yearly plans receive them month by month), expire at the end of that month and do not roll over.

Availability and liability

We work to keep the service available but provide it as is. To the extent permitted by law, our liability is limited to the amount you paid in the 12 months before a claim.

Changes

We may update these terms. Continued use after an update means you accept the new terms.